SUPPORT

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FIRMWARE UPDATES

USERS MANUAL

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We make sure that our customers have easy access to the most up-to-date version of the software. Just click here to get the latest updates!

Download USERS MANUAL v.1.00 in PDF format:

Download PRODUCT FOLDER in PDF format:

MAINTENANCE

We strive to provide you with the comfort of using our products and the highest quality of service. If you have any questions or issues related to the warranty conditions and complaints – please contact us.

Contact details can be found in the ABOUT US section of the website.

STANDARD WARRANTY

  • Datavideo equipment is guaranteed against any manufacturing defects for one year from the date of purchase.
  • The original purchase invoice or other documentary evidence should be supplied at the time of any request for repair under warranty.
  • Damage caused by accident, misuse, unauthorized repairs, sand, grit or water is not covered by this warranty.
  • All mail or transportation costs including insurance are at the expense of the owner.
  • All other claims of any nature are not covered.
  • Cables & batteries are not covered under warranty.
  • Warranty only valid within the country or region of purchase.
  • Your statutory rights are not affected.

TWO YEAR WARRANTY

  • All Datavideo products purchased after 01-Oct.-2008 qualify for a free one year extension to the standard Warranty, providing the product is registered with Datavideo within 30 days of purchase. For information on how to register please visit http://www.datavideo.com/product_registration or contact your local Datavideo office or authorized Distributors
  • Certain parts with limited lifetime expectancy such as LCD Panels, DVD Drives, Hard Drives are only covered for the first 10,000 hours, or 1 year (whichever comes first).

Any second year warranty claims must be made to your local Datavideo office or one of its authorized. Distributors before the extended warranty expires.